FAQ's
What is From the Heart?
From the Heart Enterprises is a wholesale jewelry company based in North Little Rock, Arkansas with our production facility in Broken Arrow, Oklahoma (right outside Tulsa). We have a team of approximately 30 working moms and grandmothers who put together your jewelry as you place your order. This allows us excellent flexibility to the ever-changing needs of the jewelry market and allows us to create something special specifically for you!
How do I care for my jewelry?
A soft jewelry cloth is best when you need to clean your jewelry. We do not recommend using abrasive materials such as paper towels when cleaning or drying your jewelry, as those products may scratch the jewelry.
Please remove jewelry before swimming, exercising, bathing, or going to bed.
Because chemicals found in lotions and perfumes may cause jewelry to oxidize and/or tarnish, we recommend waiting to put on your jewelry until lotions or perfumes are fully absorbed into your skin.
How many college logos do you carry?
We currently have around 120 school licenses. If you are looking for a specific school and do not see it on our website please contact customer service.
What payments do you accept?
We accept all major credit cards, including American Express, Visa, Discover, and MasterCard.
During the checkout process, I noticed there's a coupon code. Is there a coupon code?
No, we are sorry, but we do not have any active coupon codes. Since that spot is part of the template, you will just bypass that.
When creating an online account, I am receiving an internal error message. Is there a reason?
The Tax ID No. box has a maximum of 9 characters. Sometimes removing a dash helps.
Can I edit or cancel an order after it has been placed?
Please call customer service at 888-708-1090 as quickly as possible if you are needing to make a change or cancel an order.
Where do you ship?
At this time, we ship to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, Canada, and Mexico, but not to other international locations.
What are your shipping options?
Domestic shipments will ship by UPS ground and will be insured. The shipping time from Oklahoma can range from 1 to 5 business days depending on your location.
Next Day Air, 2nd Day Air, or 3 Day Select is always available at your request.
The shipping rate will be based on the lowest UPS rates. To calculate the exact amount we must know the exact weight and shipping location, including zip code. Because of this, the $20 flat-rate shipping shown during checkout is an average shipping cost. Once your order is invoiced, our shipping department will look at what's the best deal for you as a customer so your shipping charge may be lower or higher depending on the exact weight and distance traveled.
How much do you charge for sales tax?
FTH Wholesale does not charge sales tax for merchandise ordered on this Web site unless you are in Oklahoma and have failed to provide us with a sales tax permit. We base this on the applicable state sales tax rate and the location to which the order is being shipped.
What is your return policy?
If an item is defective or if we have made a mistake, we will always gladly accept your return within 30 days of receipt of your order. Just put it in a box and ship it back with your information. We DO NOT accept returns for any other reasons.
Very Important Note: The return shipping fee is paid by the customer. The credit for the merchandise will be applied to your next order. Please include your daytime phone number and a copy of your invoice as well as who you talked within the return package so we can issue the credit to the correct account.
I’m missing items from my order, what should I do?
Please contact customer service with your order number and the missing item’s name, and we will work to resolve the issue for you.
How can I track my order?
Three ways you can track an order:
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Log into your account, and you will be able to track your order.
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Call our customer service where we can help you.
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Email our customer service with your order information.
What is the minimum quantity I can order?
FTH Wholesale requires a minimum of six pieces per item unless it's custom. With custom jewelry, our minimum is 12.
What is the minimum amount I can order?
FTH Wholesale requires a minimum amount of $75.00
How long will it take to receive my order?
During our slow times, orders will ship within a two week turnaround timeframe. However, during the busy months of September through December, orders may take longer and ship within 3 weeks. No matter what, our wonderful team of ladies will do their best to ship orders as soon as they can. Please keep in mind all our items are made to order.
How can I contact you?
You can contact us by calling our Customer Service Department, Email us, send us a Facebook Message or fill out the contact form on our website.
Customer Service is available from Monday thru Friday 8:30 AM to 5 PM Central Standard Time. Contact us anytime at any of the following:
Toll-Free: 888-708-1090
Fax: 501-945-1379
Email: sales@fthwholesale.com
Facebook: https://www.facebook.com/FTHEnterprises/
Click here to fill out the contact form.
*Disclaimer: From the Heart Enterprises licensed jewelry is approved by each institution as designed. If you make a purchase and remove the logo for any other purpose, From the Heart Enterprises is not responsible for any items or licensing repercussions that may arise as a result of alterations to the original From the Heart Enterprises piece.